At Headley’s Auctions, we strive for accuracy in all our catalog descriptions. Please review our refund policy carefully before bidding.

Eligibility for Refunds

Refunds are granted at the sole discretion of the auctioneer. A refund will only be considered under the following circumstances:

• Authenticity: If an item is determined not to be authentic.
• Significant Damage: If there is major damage or a significant repair that was not mentioned in the catalog description or condition report.

Important Exclusions

• “As Is” Sales: All Oriental rugs and items cataloged without specific dates are sold strictly “As Is.” No refunds will be issued for these items regarding age, origin, or condition.
• In-Person Pickups: For items collected in person at our gallery, any refund request regarding the item’s condition must be made before the item is removed from our premises.

How to Request a Refund

1. Written Request: All refund requests must be submitted in writing (email is acceptable) within 25 days of the sale date.
2. Documentation: Please include photographs and a clear explanation of the issue. For authenticity claims, a signed statement from a recognized authority may be required.
3. Authorization: Do not return any item until you have received official refund authorization from our office.

Refund Details

Once a return is approved and the item is received in its original condition:

• We will issue a full refund of the hammer price and the buyer’s premium.
• Please note that we do not refund packing or shipping costs, and we do not offer partial refunds.